Airport ID centres
At I-SEC we are aware of the fact that the Badge Centre staff has a high responsibility. The Airport ID Centre is an extremely important link in the total security concept. It is the front- and backdoor of a house where mistakes can have serious consequences. Our Badge Centre Service has a total service concept: Within our overall service I-SEC does not only understand the actual issuing and control references, but is also fully aware of the handling time, accessibility and above all customer satisfaction matters.
The security concept of the airport consists of a number of security shells. The ID Centre is like the front- and backdoor of a house: if not properly secured all other security shells will represent virtually no value. I-SEC goes to the very core and invests in the security mindset of the agents who are in the centre of every security process.
Passenger and hand baggage screening
We know that our security agents are your airportʼs representatives. There is a fine line between maintaining high-level security and making passengers feel like valued customers. I-SEC security agents are trained to perform thorough security screening while keeping passenger interference to a minimum. At I-SEC, we believe the key to an efficient and professional operation is highly motivated personnel. We focus our resources on achieving and maintaining this goal. We are committed to 100% staffing, highly security-minded personnel, agreed passenger flow rates and passenger satisfaction.
- Security agents trained above and beyond mandatory requirements
- Trained in behavioural observation to spot suspicious passengers
- Trained in hospitality to ensure strict but friendly service
- Travellers treated as customers rather than passengers
- Comprehensive recruitment and HR policies to achieve high motivation
- Efficient planning for optimized use of personnel and 100% delivery
- Focused on performance and cost-effective operations
Quality monitoring and supervision with regular security tests and drills
Hold baggage screening
Hold Baggage Screening is the heart of an airport baggage system. I-SEC has been involved in designing HBS systems for over two decades. Throughout the world, we can provide you with certified and highly trained personnel to operate them. In addition, I-SEC was among the first companies to introduce an X-ray operator computer-based training program. We developed this program entirely in-house and over the years have used it to train thousands of security agents.